Modern College of Business and Science Managerial Accounting Final Quiz Business Finance Assignment Help

Imagine that you are working as the customer service manager for Prime Electronics, a small family-owned online seller of audio electronics including wireless headphones and other accessories. You are approached one day by one of your customer service representatives, who tells you that she is escalating a somewhat complicated case to you for resolution.

Two customers had contacted the company within hours of each other. The first customer, Jack Keller, ordered a pair of wireless Bose noise-cancelling headphones that sold for $400 (excluding taxes and shipping). However, he received the wrong item–a $60 pair of Cowin noise-cancelling headphones. Macy Artell had ordered these, but she received the much more expensive Bose headphones that should have gone to Jack. Jack is furious, but Macy seems more reserved.

Here are the details of the two orders from the company’s database:

Customer InformationOrder No.Item OrderedPriceShippingTotalJack Keller

PE407792Bose Noise Cancelling Headphones 700$399$8$407Macy Artell

PE407972Cowin E7 Noise Cancelling Headphones$59$8$67

You are going to need to carefully craft some emails to each of these customers–in this case, an individual person is the “audience.”

1. Negative message. You need to persuade Macy to send back the Bose headphones. You can provide a pre-paid label for the return, and you will ask the warehouse to prepare to ship her the correct headphones. As you are uncertain whether Macy actually will return the more expensive headphones, it is up to you as to whether you will send these before or after she makes the return.
2. Positive message. You need to inform Jack that he can keep the cheaper headphones with the compliments of the company, and that the correct headphones will soon be shipped to him. Do what you can to try and retain him as a customer.

As you no doubt recall from the personal examples I provided from my own days in business, there are some other people you are going to need to loop into this situation, too.

1. Short persuasive message. Ellen, the shipping manager, needs to be informed of the mishap. She needs to be aware that Macy is supposed to be sending back the expensive Bose headphones, and she also needs to be given shipping instructions for the replacement for Jack (and potentially Macy, depending on what you decide). Make sure Ellen knows that retaining both of these customers is important, and that she has authorization to include whatever “freebies” (e.g., coupons, free samples, etc.) she’d like.
2. Long(er) persuasive message. Draft an email to your general manager, Lauren, explaining what happened and what you have done to resolve the situation. Furthermore, propose at least one idea to prevent this kind of mixup from happening in the future, acknowledging both pros and cons to your suggestion.
3. Informative message. Ellen has anywhere from three to six people working in the shipping warehouse with her, depending on the time of year. Turnover is somewhat high, and so policies and procedures have to be clearly spelled out. Assume that Lauren approves your suggestion for fixing the situation; draft a policy memo to all members of the shipping department explaining this new procedure and how it will work.

There are no word count or page count requirements for this assignment–in “real life” there are no such things. You will need to craft your messages instead with the appropriate audience and purpose in mind, checking yourself to be sure you are clear, concise, and consistent.

TIPs?

AudienceAudience CharacteristicsWriting GuidelinesConsumers

(General readers)

• Little or no knowledge of subject
• Usually no requirement that they read the message
• General information rather than technical information preferred
• Use simple language with minimal technical vocabulary
• Keep graphs/visual aids simple
• Maintain an informal tone
• Use common words & simple sentences
• Provide definitions & expain technical information
• Organize visually using bullets, tables, etc.

Technicians

(Operators)

• Know their fields, but may have limited or no knowledge of other fields
• Are often interested in “how to” type information
• Simple language, but use technical terms where appropriate
• Tone should be encouraging, helpful, not intimidating
• Direct, imperative sentences
• Organize using descriptive headings for easy reference

Experts

• Prefer specific information
• Have technical expertise and depth of knowledge in a particular field
• May have somewhat narrow specializations
• More comfortable with ambiguity
• Use plain language when there is no good reason to use technical vocabulary or jargon
• Use a more formal format when appropriate
• Provide relevant, topic-specific information

Decision makers

(Executives, managers)

• Have progressed through the ranks & possess a wide range of experiences that vary in depth (may or may not have technical background)
• Typically very busy and pressed for time
• Prefer using information to lead decision making
• Make decisions based on cost/benefit analyses
• Assume they know their own fields well
• Use plain language when there is no reason to use technical vocabulary or jargon
• Strive for brevity and conciseness
• Get to the point! Put the bottom line up front (“executive summary”)

1. In a class of 127 highly qualified students, which of your personal characteristics will make you stand out as an individual? In contrast to the PharmCAS application and statement, which asks you to describe your skills, accomplishments, and future goals, we ask that you discuss your personal uniqueness.

2.

Please tell us, specifically, what you will gain from an education at the UCSF School of Pharmacy that might be unique from other schools you are considering.

3. .Explain how your educational, employment or other extracurricular experiences have provided you an opportunity to actively engage with diverse populations and/or address health disparities. How will these experiences help you to succeed in our Doctor of Pharmacy program and in the pharmacy profession?

This question is for anoter university

What or who influenced you to apply to UAMS COP?

Selected psychological measure of depression: Children’s Depression Inventory.

Write a 1,400- to 1,750-word paper in APA format which you analyze your selected psychological measure. Provide 3-4 scholarly references. As a part of your analysis, address the following items:

• Using the University Library, the Internet, or other sources, select at least two articles that discuss the use of your selected psychological measure. Briefly summarize your selected articles, and compare and contrast their findings.
• Based on the analysis of your articles, discuss the use of your selected measure. Explain who is qualified to administer and interpret the measure and the settings—such as occupational, academic, or counseling—in which it would be appropriate to use the measure.
• Differentiate between the populations for which your selected psychological measure is valid and invalid.

Hogan, T. P. (2015). Psychological testing: A practical introduction (3nd ed.). Hoboken, NJ: Wiley.

Text book

You must select one of the following four case studies, each of which is identified with one of four key chapters in the textbook. You will need to create a formal Word document answering the questions thoroughly, in narrative form, and you must use, at a minimum, the textbook and at least one other source (Internet sites are acceptable). The Word document will need to be submitted in Canvas. Although this is not a formal research paper, please include all references and citations within the Word document. Please note that you WILL be graded on proper use of grammar and sentence structure!

NOTE: ALL papers submitted will be evaluated using “TurnItIn.com”. Any papers that are duplicates of other papers in either this or any previous class will receive an automatic zero. DO NOT PLAGIARIZE! This should be your own original work and every paper must be unique.

Case 1 – Chapter 8 (FedEx)

1. Provide a high-level overview and history of the company.
2. How is FedEx’ operations improved by its location?
3. How does FedEx’ location strategy differ from its competitors?
4. How has FedEx affected the Memphis, TN area (include positive and negative aspects)?

Case 2 – Chapter 11 (Arnold Palmer Hospital’s Supply Chain)

1. Provide a high-level overview and history of the company.
2. How does this supply chain differ from that in a manufacturing firm?
3. What are the constraints on making decisions based on economics alone at the hospital?
4. What role do doctors and nurses play in supply chain decisions in a hospital? How is this participation handled at Arnold Palmer Hospital?
5. Doctor Smith just returned from the Annual Physician’s Orthopedic Conference, where she saw a new hip joint replacement demonstrated. She decides she wants to start using the replacement joint at Arnold Palmer Hospital. What process will Dr. Smith have to go through at the hospital to introduce this new product into the supply chain for future surgical use?

Case 3 – Chapter 12 (Amazon.com)

1. Provide a high-level overview and history of the company.
2. What differentiates Amazon from other large box retailers (e.g., Wal-Mart, Best Buy)?
3. What changes is Amazon planning in the future to improve inventory management and distribution?
4. Describe Amazon’s global strategy for managing inventory between countries.

Case 4 – Chapter 16 (Toyota Motor Corporation)

1. Provide a high-level overview and history of the company.
2. Compare and Contrast the two Lean techniques leveraged by Toyota.
3. How does Toyota’s San Antonio plant differ from other manufacturing facilities?
4. How has lean manufacturing affected Toyota’s ability to compete in the automotive industry?
5. Describe the three components of TPS and their importance.