• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.

Assignment Question(s):(Marks 5)

• What is the underlying problem in this case from CEO Brian Niccol’s perspective?(2marks)
• What type of change Niccol need to inspire- reactive or proactive? Explain (1 mark)
• Using Fig 10.1 on page 380, describe what forces for change exist both inside and outside Chipotle.(1 mark)
• Utilize Lewin’s change model (Fig 10.2 on page 384) as a blueprint and describe how Niccol can inspire change at Chipotle?(1 mark)

N4600 Unit D Communication Assessment Assignment

Communication Competencies to Support Quality Patient Care

Assignment Concepts: Communication, Safety, Collaboration

Unit Outcome(s):

1. Relate effective communication practices to safe, high quality patient care.
2. Examine the impact of perception on high-level communication competence.
3. Assess the role of listening in high-level communication activities.
4. Apply high-level strategies to foster effective communication.
5. Discuss how diversity and lifestyle differences affect communication.

Assignment Description: There are very few professions where individuals come into such close contact with so many different cultures and beliefs. These cultural differences can impact how patients seek care, how well the plan of care is understood, and compliance with the plan of care. This challenge requires nurses to consider all patients as a product of their ethnic and cultural beliefs.

Assignment Directions: Complete the preparatory activities described in the Unit D Introduction under Student Preparation. You may be using information from all of the assigned unit chapters and you must also obtain additional information related to culture/gender depending on the case-study you choose.

You will write a formal APA paper assessing a case study and incorporate various communication concepts into your paper. This paper should demonstrate an in-depth understanding and personalization of the theories, concepts, and/or strategies discussed in the unit. Viewpoints and interpretations should be insightful and well supported. You should present clear examples as appropriate.

1. Choose one case study from the link provided: Communication Assessment Case Studies.docxActions
2. Your paper should feature three to four pages of content and include the following sections. Total number of pages excludes the title and reference pages.

• Title Page
• Body of paper: Include the below information:
  • An introductory paragraph- State clearly the purpose of the paper. What is the main reason for writing the paper? Explain briefly the major points to be covered in the paper and why readers should be interested in the topic.
  • Introduce the case study by summarizing the information. Do not directly copy and paste the case study information.
  • Using the Patient-Safe Transformational Model of Communication (page 11 in textbook) as a guide, list and assess communication risk factors found in the case study. List three (3) risk factors from the risk factor circle in the model. Give an example demonstrating how each risk factor applies, such as: English as a second language is a risk factor because the patient’s primary language is French, fear is a risk factor in this scenario because the nurse observed the patient pull away when the nurse put on gloves.
  • Describe how diagnosis, hospitalization and other outside influences can affect communication related to the situation in the case study.
  • Discuss how diversity and lifestyle differences contribute to communication barriers in your chosen scenario. Do this by discussing one or two main points from the patient’s culture that are different from the predominant culture. Do they use complementary medicine? Are they patriarchal? As a culture have they been subjected to abuse or stigma? Write what the differences are, then write why they might make communication difficult.
  • What specific communication strategies could the nurse employ to improve communication and compliance in the situation you described? Go back to the Patient-Safe Transformational Model. For each risk factor, pick out an appropriate strategy from the patient safe communication strategies circle, that the nurse could use to improve communication.
  • Conclusion paragraph: Summarize the key points in the body of the paper. Do not introduce new information in the conclusion.
• Reference Page: The title page and reference page are not counted towards the suggested number of content pages.

1. Information in paper must be supported by evidence. Provide at least one reference that is specific to communication as it pertains to diversity, culture, or gender in the chosen case study. In-text citations must be used and the associated reference must be listed on the reference list.
2. The paper is to be written following the APA (7th edition) guidelines. APA format is double spaced, Times Roman 12 pt font (or other approved font as listed in the APA manual), and appropriate headings to organize the paper. (See APA Manual, page 47-49 for heading information) It is suggested that you use the Word or Google APA Paper Template and check the paragraph settings – remove extra space before or after paragraphs, so the reference page title and references are evenly double spaced.
3. See the assignment rubric for detailed grading criteria.

Rubric

Communication Assessment Assignment

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Create an Excel spreadsheet that defines data elements and formats that support enterprise information management and data integration. Write a data discovery report (4-5 pages) that identifies data quality issues and recommends strategies for addressing and preventing them.

Health care organizations are constantly challenged to assess data quality procedures. Data entered into information systems often contains redundant data elements, disparate data, and inconsistent definitions. Health care technology, such as an EHR system, helps to improve data quality; however, it cannot completely eliminate data quality challenges.

Data can be organized to identify trends, transforming raw data into useful information. Data discovery is a detection process that involves searching for trends, patterns, or specific items in a particular data set. It can also include identifying potential data quality issues and leveraging data mining techniques. Data discovery’s goal is to analyze data from different perspectives, summarize it, and use it to meet organizational needs.

In this assessment, you will investigate potential data quality issues that pose a risk to Independence Medical Center and then propose recommendations to address these issues.

Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

• Competency 1: Manage data from multiple sources.
  • Use various strategies to maintain clean data from multiple sources.
  • Describe data quality issues when using multiple sources.
• Competency 3: Analyze the impacts of data warehousing.
  • Explain data formatting issues when using and storing data from multiple sources.
• Competency 4: Analyze effects of database design and architecture in integrating and using various data sources.
  • Create a spreadsheet describing data elements and formats supporting enterprise information management and data integration.
• Competency 5: Communicate professionally in a health care environment.
  • Create clear, well-organized, professional documents that are generally free of errors in grammar, punctuation, and spelling.
  • Follow APA formatting and style guidelines for citations and references.

Preparation

Do the following to prepare to successfully complete Assessment 2 on data discovery:

• Review the work you did in Assessment 1, as it will inform the work you do in this second assessment.
• Conduct independent research on clean data characteristics. Consult the Health Care Administration Undergraduate Library Research Guide for research tips and help in identifying current, scholarly, and/or authoritative sources. You will be using the information from the research you conduct to complete the assessment.
• Analyze Independence Medical Center’s Core Data Sets [XLSX]. Be sure to analyze all the tabs in the spreadsheet.

Instructions

For this second assessment, continue on in your role as Independence Medical Center’s privacy and security manager. Your boss, the CIO, is impressed with the work you did in recommending a DMGP framework for Independence Medical Center. (This is the work you completed in Assessment 1.) As is often the case in health care administration, good work is rewarded with more work. Various departments at Independence Medical Center have brought potential data quality issues to the CIO’s attention.

As a result, you have a new task. Your boss wants you to conduct an investigation into potential data quality issues that could pose risks to the organization. You will evaluate Independence Medical Center’s core data sets from multiple data sources. After identifying the potential data quality issues, your boss has asked you to prepare a data discovery report in which you propose recommendations to help resolve the data quality issues you identified. As part of this process you will also create a spreadsheet that defines Independence Medical Center’s data elements and formats.

This assessment consists of two parts.

Part 1: Spreadsheet

Based on your analysis of Independence Medical Center’s data sources, systems, and noted recommendations, create a spreadsheet to define data elements and formats. Do this in the Recommendations tab included in the Independence Medical Center’s Core Data Sets [XLSX] spreadsheet. Be sure to create your spreadsheet according to recommended data collection practices and formats that support enterprise information management and data integration.

Part 2: Data Discovery Report

Write a 4–5 page data discovery report that identifies potential issues related to enterprise information management and data integration based on all of the following:

• Your review of your proposed framework for a DMGP for Independence Medical Center from Assessment 1.
• Your research on the characteristics of clean data.
• Your analysis of Independence Medical Center’s core data sets.

Your boss has asked you to include all of the following headings in your data discovery report and to answer all of the questions underneath each heading:

• Best Practices for Clean Data When Using Multiple Sources (1/2 page).
  • What are the best practices for maintaining clean data when using multiple sources?
• Data Quality Issues When Using Multiple Sources (1 page).
  • What data quality issues in general do organizations face when using multiple sources?
  • What specific data quality issues appear in Independence Medical Center’s core data sets?
• Data Formatting Issues Related to Integration When Using and Storing Data from Multiple Sources (1 page).
  • What data formatting issues related to integration in general do organizations encounter when using and storing data from multiple sources?
  • What specific data formatting issues appear in Independence Medical Center’s core data sets?
• Recommendations for Data Sources, Systems, and Core Data Set Items (1 page).
  • What are your top 3–5 recommendations for Independence Medical Center’s data sources, systems, and items to be included in its core data set? Be sure to include the rationale behind your recommendations.
• Conclusion (1 to 2 paragraphs).
  • What are the 3–5 key pieces of information you want your CIO to remember from your data discovery report?

Note: You know that the CIO has a reputation for asking a lot of questions about how someone came to his or her conclusions. Be sure to include references to current, scholarly, and/or authoritative sources throughout your data discovery report.

Additional Requirements

• Length: 4–5 double-spaced pages, along with the Excel spreadsheet.
• Font and font size: Times Roman, 12-point type.
• APA: Follow APA style and formatting guidelines for citations and references. Include a separate References page.
• Writing: Create a clear, well-organized, professional document that is generally free of errors in grammar, punctuation, and spelling.

• The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
• Assignments submitted through email will not be accepted.
• Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
• Students must mention question number clearly in their answer.
• Late submission will NOT be accepted.
• Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
• All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
• Submissions without this cover page will NOT be accepted.