## Part 2: Hypothesis testing Context: Your organization is evaluating the quality of its call center operations. One of the Essay

Part 2: Hypothesis testing

Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

Instructions:

Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows:

ProtocolType: indicates protocol type, either PT or PE
QueueTime: Time in Queue, in seconds
ServiceTime: Service Time, in seconds
Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.
Evaluate if the company should allocate more resources to improve its average TiQ.
Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.
Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.)
Submit your calculations and a 175-word summary of your conclusions.

## Business Question

I will attach the disc assessment results once you are selected to work on the question :).
In a 2- to 3-page paper, address the following:
Provide two or more leadership examples that are personally meaningful.
Evaluate your leadership strengths and preferences, as well as potential challenges and areas for development. Be sure to refer to specifics of your DiSC profile, as well as insights from the Learning Resources.
Note: The paper should be 2–3 pages, not including the title and reference pages. Your Assignment must be written in standard edited English. Be sure to support your work with specific citations from this week’s Learning Resources and at least three additional scholarly sources.Requirements: 2 -3 full pages Times New Roman Size 12 Font Double-Spaced APA Format Excluding the Title and Reference Pages | .doc file
Be sure to include an introduction with a clear thesis statement along with a conclusion
Please be sure to use at least sources that are scholarly
No plagiarism

## Business Question

In a 2- to 3-page paper, address the following:
Provide two or more leadership examples that are personally meaningful.
Evaluate your leadership strengths and preferences, as well as potential challenges and areas for development. Be sure to refer to specifics of your DiSC profile, as well as insights from the Learning Resources.
Note: The paper should be 2–3 pages, not including the title and reference pages. Your Assignment must be written in standard edited English. Be sure to support your work with specific citations from this week’s Learning Resources and at least three additional scholarly sources.

## Business Question

write two 250 words to the classmates discussion with references
One: Every organization needs leadership, and the nature of the leadership can be adapted to suit the characteristics of the organization. Healthcare has been described as oneof the most complicated businesses to run, with complex scheduling, unpredictable customers, constrained capacity, third-party payers, and market confusion (Knowles, 2019). It is a people-centric business requiring a mix of specialists, including independent-minded physicians, that need to be brought together in a way that feels seamless to the patient (Laureate Education (Producer), 2015e). As such, healthcare presents a unique challenge to leadership.
There are many theories of leadership and Khan et al (2016) describe seven that are most often mentioned in the literature. Choosing which theory is best suited to the needs of healthcare is perhaps best approached by first looking at what is already being practiced. Azar and Asiabar (2014) report on a study of hospitals in Iran in which three styles of leadership were examined. The highest scoring style of leadership in terms of effectiveness and readiness was found to be that known as transformational. Transformational leadership is based upon alignment to a greater good: a superior social dividend (Khan et al, 2016). It focuses on developing each follower, as well as the leader, to achieve their full potential and be motivated and inspired to deliver the organizational goal of high-quality services. Transformational leadership is particularly well suited to healthcare where the mix of specialists includes people with widely different needs and aspirations.
Azar and Asiabar (2014) report that some hospitals with less effective leadership had a leadership style known as transactional: a system grounded upon a series of agreements between followers and leaders (Khan et al, 2016). The agreements are negotiated and prescribe rewards for achieving goals and levels of performance. Such leadership in practice is essentially routine management of basic economic needs. It does little to motivate or inspire people to satisfy their self-fulfillment needs and achieve what Maslow calls self-actualization (Kikuchi, 2020). That is why transactional leadership was found to be less effective.
Healthcare organizations need leadership that is essentially transformational but flexible in operation and able to adjust to the complexities of rapidly changing circumstances. Contingency and situational leadership theories stress that no one leadership style is ideal for every situation that may arise. However, flexibility is an essential feature of transformational leadership which is guided in decision making by ethical principles and attends to the varying special needs of each individual follower to ensure high-quality, patient-centered care. It is transformational leadership that offers to all the promise of self-actualization.
References
Azar, F. E.,

## Can you write this activity on environmental science?

PurposeStudents will analyze a map showing a fictitious undeveloped area within a city and develop a growth plan that utilizes smart growth concepts. Map is attached below.
Introduction: “’Smart growth’ covers a range of development and conservation strategies that help protect our health and natural environment and make our communities more attractive, economically stronger, and more socially diverse.
Development decisions affect many of the things that touch people’s everyday lives — their homes, their health, the schools their children attend, the taxes they pay, their daily commute, the natural environment around them, economic growth in their community, and opportunities to achieve their dreams and goals. What, where, and how communities build will affect their residents’ lives for generations to come.
Communities of all sizes across the country are using creative strategies to develop in ways that preserve natural lands and critical environmental areas, protect water and air quality, and reuse already-developed land”
Source: https://www.epa.gov/smartgrowth/about-smart-growth
TaskUsing the map provided, and what you know about urban sprawl and smart growth, develop a plan for the undeveloped (Area A) using smart growth concepts to plan the development. Decide which smart growth features will be included in each area and describe the type of development as well as the volume/number of items you will include.
Examples of development features include but are not limited to: business retail stores, offices, roads, sidewalks, bike trains, pedestrian walking trails, high rise or low rise apartment buildings, other types of living complexes (such as assisted living), outdoor spaces such as parks, recreation areas, etc.
Use the prompts provided to report on and describe the features that you would plan and also explain your rationale for the planning characteristics.

**This map is also linked as an attachment below, if you want to print it out for yourself.
Prompts:
List the features (minimum of 4) that you will include in the development of Area A
For each feature include the following information:Type
Size or number and relative placement within Area A
Justification of how that feature encourages smart growth or is a part of the smart growth plan to work against urban sprawl

The following website (and others that you may find) can be used as a resource to generate ideas about the proposed development of your land: https://www.epa.gov/smartgrowth/about-smart-growth (DO NOT copy/paste ideas directly from this website or any other!)
Please write in complete sentences and submit your written report to the assignment box here.
Please remember you should submit documents as JPG, PDF, RTF, PNG, DOC and DOCX only. Other formats will not be accepted. Incorrect submission formats could impact your grade.
This activity may use a different grading rubric than what was used in past activities. Be sure to check the grading rubric before starting.

## Business Question

Develop a PowerPoint presentation based on the company Moderna.Inc
Guidelines:
Must include title slide (Company Name, New England College, Course Title and Semester, Date, and Your Name)
Introduction on the company (overview), when was the company founded and by whom, what does the company do, what product or service does it offer, and where is it located (headquarters)
Who are its main competitors (list all competitors)?
What is the market structure (e.g. pure competition, monopoly, oligopoly, etc.)?
How is it regulated including industry, state, and federal regulation (FDIC, FDA, FCC, IRS, SEC, etc.)?
Demand Analysis
Pricing Analysis
What they got wrong analysis detailing a strategy mistake using the course concepts
What they got right analysis detailing a strategy win using the course concepts
The Presentation must be organized in the following way:
Title Slide
Concise with sections clearly defined
minimum of 12 slides not including title, conclusion, and reference slides
At minimum 10 minutes in length
All slides must have speaker notes from the required research notes page
No grammar, spelling, punctuation, or typing errors
Please review the sample PowerPoint presentation that’s attached. The sample presentation and abstract will be provided as reference.

## Topic is for opening a fast food restaurant in Ireland. Using APA formatting and a minimum of five references,

Topic is for opening a fast food restaurant in Ireland.

Using APA formatting and a minimum of five references, answer the following questions:
Using Porter’s Value Chain Analysis, describe which strategy you will be using and why.
Cost Leadership, Competitive Differentiation, or a focused strategy? (1-2 paragraphs).
This strategy selection process or classification is also referred to as Porter’s Generic Strategies.
Using Porter’s Five Forces, identify and describe at least one competitor, one threat of other new entrants, and one substitute product or service that could compete against your product or service (2-4 paragraphs).
Utilize any evidence that shows or predicts that there is or will be a basic demand for your product or service (2-3 paragraphs).
Describe any Cultural Forces that may hinder or help with the acceptance of your product or service (1-3 paragraphs).
Regarding your country’s GDP or any of the main variables commonly included in market-potential analyses, describe your site location’s market potential (3-6 paragraphs).

## Rodriguez v. United States (Criminal Procedure) Review both the arguments of Rodriguez and the United States. Acting as the

Rodriguez v. United States (Criminal Procedure)

Review both the arguments of Rodriguez and the United States. Acting as the Judge, how would you rule? Why? Be prepared to support your legal position to your classmates.

Facts: Driving along a highway just after midnight, Dennys Rodriguez briefly swerved onto the highway shoulder, which is a violation of the law. Officer Morgan Struble stopped him, questioned him, ran a records check on the car registration and his driver’s license, and then gave him a warning ticket. After explaining the warning to Rodriguez and returning the documents to him, Struble asked permission to walk his police dog around Rodriguez’s vehicle. Rodriguez said no. On the officer’s orders, Rodriguez exited the car. Then Struble walked his dog twice around the vehicle. The dog signaled the presence of drugs. While searching the car, Struble found methamphetamine, an illegal drug. At trial, Rodriguez argued that the dog sniff was illegal for two reasons. First, Struble had conducted a stop and frisk after the traffic stop was over. Second, for a search to be legal, police must have a good reason to suspect a specific criminal activity, which Struble did not have. Both the trial court and the appellate court disagreed with Rodriguez. The Supreme Court granted certiorari (a writ to review a lower court’s judgment).

You Be the Judge: Was the dog sniff legal?

Argument for the Government: Officer Struble stopped a car that had swerved onto the shoulder of the highway. Maybe the driver was tired, or drunk, or high on drugs. In any event, Struble had reason to be suspicious. The dog sniff took minutes. That is not an unreasonable burden.

Argument for the Defendant: Officer Struble saw Rodriguez driving dangerously. Stopping the car and running a records check are reasonable ways to protect highway safety. A dog sniff is entirely different—its goal is to detect crime. But the officer had no reason to believe that a crime had been committed. Briefly swerving on a highway after midnight is no evidence of wrongdoing. The police should not be allowed to conduct random searches of cars that have been stopped for a trivial traffic offense.

135 S. Ct. 1609 United States Supreme Court, 2015

## Operational Excellence Strategic Improvement Plan

Develop a strategic improvement plan for operational excellence acknowledging the entire operational continuum from supply chain to end user. The purpose of this final paper is to apply all your learnings from this course: tools, methods, and concepts synthesized with your thought leadership.
Focusing on your organization or an organization of your choice, develop a strategic plan for operational excellence acknowledging the entire operational continuum from supply chain to end user. Your paper should include the following content:
Introduction – State the intention of the paper.
Organization overview:Name, location, industry, size, revenue. Describe your organizational culture.

ProcessChoose a process and document it from supply chain to end user. Documentation can be as simple as photographed handwritten process map.
Within that process identify one opportunity for improvement and support your managerial decision with evidence.

ToolsExplain which continuous improvement tools you will use to close the perceived performance gap. Be clear on timeline and execution.

Sustainment:Provide your sustainment strategy to maintain the gain from your process improvements. Including but not limited to recognizing existing sources of data, and recommending specific KPIs, measurement methods.
Change management techniques

Conclusion – summarize your plan restating your hopeful outcome and expectationsChange management techniques
Your paper should be 7-8 pages long. Incorporate a minimum of three peer-reviewed sources to support your position. All written assignments must include a coverage page, introductory and concluding paragraph, reference page, and proper in-text citations using APA guidelines
Organization selected : Siemens

## Complete (1) Discussion and 3 worksheets

WEEK 2 DISCUSSION
Discover:
In last week’s discussion, you reflected on your past experiences, considered your present thinking, and envisioned your potential future to help you discover ways to overcome challenges and persist toward achieving your educational goals. Preparing for success also involves developing habits like prioritizing or goal setting, to support your journey.
Reflect:
Think about the events that take place in your day-to-day life. Some examples might include working, picking up your kids from school, preparing dinner, attending church, spending quality time with your spouse, and so forth. Next, think about some of your daily habits. For example: Do you take long showers? Do you spend a lot of time looking at social media, watching tv, or playing video games? Consider the amount of time you spend with these events and habits and how you prioritize them.
Act
Before you draft your response to this discussion, be sure to read through the Week 2 materials.
Respond to the following in a minimum of 175 words:
What challenges have affected your ability to complete your daily tasks on a regular basis? Consider some of your habits that might pose a challenge.
What strategies have you tried to help manage your daily responsibilities? Which of those strategies might help you achieve your educational goals and why?
What new strategies might help you achieve your educational goals and why?
What new habits can you develop to help you achieve your educational goals and how might they help?
POST 2 REPLIES FROM CLASSMATES:
(1)Jacob Gonzales
17 hours ago, at 11:57 PM
NEW
I try to work as many hours as my work lets me. This leads to me working sometimes more than ten hours a day or more. This takes up a large portion of my day and I’m not able to do as much school work as I would like. Sometimes during my lunch or break times, I’ll do a little bit of work. When I get home my cellphone is a big distraction and causes me to miss deadlines and waste the time I have.
A strategy I use is to let my phone die so that I can leave it on the charger and can’t be distracted by it for a couple of hours. Another strategy I do is to space out my schoolwork in 30-minute increments. I think spacing out my schoolwork will help me achieve my educational goals as it allows me to rest and retain the needed information I am studying.
I can plan out specific times after work and during the weekends so that I am maximizing my time needed for school.
I think being able to meet deadlines at an inappropriate time will help me achieve my goals and it will also benefit me in my career and personal life. In my life, I feel my biggest weakness has been my self-discipline in the sense of procrastination. My schooling has helped with procrastination but I still need work and if I’m using the strategies it will give me the best chance to succeed.
(2)
Brittney Williams
17 hours ago, at 11:31 PM
NEW
The challenges that are affecting my ability to complete my daily task are maintaining my physical health, mental exhaustion, and time management. Everyone has bad habits in the world or maybe just one. Every time I get the downtime I am on social media or taking a nap. The strategies that I have tried to help manage my daily responsibilities are being an agenda planner and setting short/long-term goals. The most efficient has been setting reminders on my phone and making to-do lists at the beginning of each day.
My agenda planner and setting goals will help me achieve my educational goals. The planner keeps me organized to prioritize what needs to be done first. My mom has taught me to set goals and showed me that I could accomplish them throughout my adulthood. Goals have helped me stay disciplined. Obstacles can occur because life is not perfect. Setting short-term goals to make it to the long-term goal will keep me focused when life happens. Implementing making a schedule and sticking to it for the week will be new. To be successful it is worth a try. Saying no to others and obligations outside of my schedule, turning off electronic devices during study hours, and instead of taking naps logging into my student portal to complete schoolwork will keep my mental and physical health intact.
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WEEK 3 WORKSHEET
College Communication Worksheet
Part 1: Effective CommunicationWrite a 150- to 200-word response to the following scenario and questions:
Your class requires you to use a program that you must download on your computer. You have waited until day 5 of the week to download the program, and you need it for an assignment that is due in 2 days. Now you are having issues with the program. How do you approach solving this problem? Who would you contact first, and why? What are the resources available to support you when obstacles arise, and why is effective communication important in linking you to these resources?

Part 2: College Writing ProcessWrite a 150- to 200-word response to the following questions:
When you have an essay due in an upcoming course, how will you manage your time to ensure you are able to complete all 5 steps of the writing process (prewriting, organization, drafting, revising, and editing)
How can you apply what you have learned about the college writing process to enhance the effectiveness of your written communication in the workplace?

Part 3: Academic IntegrityAccess the Center for Writing Excellence.
Review the following resources under the Academic Integrity heading:
Plagiarism Tutorial
Student Code of Academic Integrity
APA Style: Plagiarism Guide
Write a 150- to 200-word response to the following questions:
What are 2 examples of violations of the Student Code of Academic Integrity? What resources on plagiarism available to you as a student would be most useful in preventing each of these 2 examples of violations?
Why is integrity important in your professional life? How do you put integrity into practice in your professional life?

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WEEK 4 WORKSHEET
Finding and Using Information Worksheet
Complete Parts 1 and 2 below.
In Part 1, you will find and evaluate two sources from at least two different databases in the University Library. EBSCOhost and ProQuest are the most popular databases in the University Library.
In Part 2, you will write a brief 150- to 200-word response describing your experience using the library databases. This is a required part of the assignment.
Part 1: Source EvaluationSelect one of the following topics for this assignment:
Obesity
Affordable Care Act
Healthcare Disparities
Cyberbullying
Online Predators
Information Security
Social Media
Renewable Energy
Financial Literacy
Technology in Education
Healthy Life Habits
Career Exploration
Mindfulness in Business or Education
Immigration
Homeland Security
Global Women’s Rights
Concussions and the NFL
Highlight or bold your topic selection in the list above, so your faculty member can easily see which topic you selected.
Locate 2 articles related to your selected topic from different databases, such as EBSCOhost and ProQuest, in the University Library. You may use the course-specific library resources found on the GEN/201 University Success page to locate your articles.
Complete the tables below for each article you have chosen. An example table is provided first.
ExampleArticle Information and Questions
Responses
Chosen topic
Social Media
Title of the article
“Facebook as a Platform of Social Interactions for Meaningful Learning”
Author(s) of the article
Jumaat, Nurul Farhana; Ahmad, Noriesah; Abu Samah, Norazrena; Ashari, Zakiah Mohamad; Ali, Dayana Farzeeha;
Abdullah, Abdul Halim
Date of publication
2019
Database where the article was found
EBSCOhost
Is the article credible? How do you know?
The article is credible because the six-authored article was peer-reviewed and published in a reputable publication: International Journal of Emerging Technologies in Learning.
Is the author biased? How do you know?
The authors were not biased, because they are not providing an opinion-based piece. They cite empirical evidence and research throughout.
Is the article relevant? Explain your response.
The article is relevant because it discusses issues related to the topic of social media, it was recently published, and the information presented in the article is accurate.
First SourceArticle Information and Questions
Responses
Chosen topic
Title of the article
Author(s) of the article
Date of publication
Database where the article was found
Is the article credible? How do you know?
Is the author biased? How do you know?
Is the article relevant? Explain your response.
Second SourceArticle Information and Questions
Responses
Chosen topic
Title of the article
Author(s) of the article
Date of publication
Database where the article was found
Is the article credible? How do you know?
Is the author biased? How do you know?
Is the article relevant? Explain your response.
Part 2: University Library ExperienceWrite a 150- to 200-word response to the following questions:
Briefly describe your experience using the library databases to research your chosen topic. Discuss any challenges you encountered.
What strategies will you use to find sources in the University Library going forward?

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WEEK 5 WORKSHEET
Rise to the Top Action Plan Worksheet
Part 1: Overcoming ChallengesIn Week 1, you completed the Success Prep Inventory (located in Ch. 2, Section 2.3.2 of your myBook, Powered by zyBooks) in which you were asked, “As you begin at the University of Phoenix, what do you think is your biggest challenge?” Reflect on this challenge and what you have learned over the past 5 weeks.
Write a 150- to 200-word response to the following questions:
Explain how this course has helped you with challenges.
What actions have you taken during the past 5 weeks to work toward overcoming challenges? What are your plans moving forward?
What resources (including University or otherwise) have you used to help overcome challenges?

Part 2: Goal SettingWrite a 150- to 200-word response to the following questions:
How does setting goals lead to success?
What are the benefits of both short- and long-term goals?
Share at least 2 channels of effective communication that you learned in this class, and explain how they can help you advance in your education and career.
Which of the 5 steps in the writing process (prewriting, organization, drafting, revising, editing) do you anticipate will be the most challenging for you? What is your action plan for overcoming this challenge?
Share a resource from the Center for Writing Excellence that will support you in the writing process.
Think about your long-term goal of graduating. What specific short-term goals do you need to meet to achieve your long-term goal of graduating?

Part 3: Time ManagementWhen you started this course, what was your initial estimate, in general, for the time required each week to spend on schoolwork?
Write a 150- to 200-word response to the following questions:
Was your initial estimate of time needed for this course accurate? Why or why not? Discuss the schedule you developed for this course, GEN/201. What worked well with your schedule?
Using the content taught in class, what time management skills can you implement to ensure success in future classes? (Be honest about your schedule, noting strengths and areas for growth).
Are there areas where you struggled with time management? How do you plan to overcome these challenges? What resources are available to support you?

Part 4: Communication Write a 150- to 200-word response to the following questions: